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Privacy & Cookies Policy

AMB Hygiene Privacy & Cookies Policy

Last updated: 24/07/2026

1. Introduction

At AMB Hygiene, we take your privacy seriously. This policy outlines how we collect, use, store and protect your personal data when you use our website: [www.ambhygiene.co.uk] (“Our Site”). By accessing Our Site, you confirm that you have read and understood this policy.

This Privacy Policy applies to all personal data processed by us and is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

AMB Hygiene is a trading name of AMB Hygiene LTD, a company registered in England and Wales/Scotland etc. with company number 01882500, registered office at Unit I, Cavendish Courtyard, Weldon North Industrial Estate, Corby, Northamptonshire, NN17 5DZ

Contact Details:
Email: info@ambhygiene.co.uk
Phone: 01536 206880
Data Protection Officer: Available on request

We are registered with the Information Commissioner’s Office (ICO).

3. What This Policy Covers

This policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (such as courier services, social media platforms, or third-party payment providers). We encourage you to read the privacy policies of any other websites you visit.

4. Your Rights Under Data Protection Law

As a user of Our Site, you have the following rights:

  • To be informed about how your data is used
  • To access any data we hold about you
  • To correct inaccurate or incomplete information
  • To request deletion of your data (the “right to be forgotten”)
  • To restrict or object to processing of your data
  • To request portability of your data to another provider
  • To withdraw consent (where applicable)
  • To lodge a complaint with the ICO if you believe we have not handled your data fairly

You can exercise your rights at any time by contacting us via the details in Section 14.

5. What Data We Collect

We may collect the following personal and non-personal data:

  • Name and contact information (email address, phone number)
  • Delivery and billing addresses
  • Order history and preferences
  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on Our Site
  • Any messages or enquiries sent to us via forms

6. How We Use Your Data

We use your data for the following purposes:

  • To fulfil your orders and provide customer service
  • To respond to enquiries or support requests
  • To manage deliveries and communicate shipping updates
  • To improve Our Site and services based on user behaviour
  • To send occasional marketing (with your consent)
  • To comply with legal or regulatory obligations

We rely on the following lawful bases for processing:

  • Performance of a contract (e.g. completing your order)
  • Legitimate interests (e.g. improving customer experience)
  • Consent (e.g. for marketing emails)
  • Legal obligation (e.g. tax or accounting purposes)

7. How and Where We Store Your Data

Your data is stored securely on servers located in the UK and/or EEA.

We take appropriate measures to protect your data including:

  • SSL encryption on all website forms
  • Restricted internal access
  • Secure passwords and software
  • Data backups and firewalls

8. Sharing Your Data

We do not sell your data.

We may share your data only with:

  • Payment processors (e.g. Stripe, PayPal, etc.)
  • Delivery services (e.g. Royal Mail, DPD, Evri)
  • Web hosting & analytics providers
  • Accounting or legal service providers (when required)

All partners handling your data do so under strict confidentiality and compliance agreements.

9. How Long We Keep Your Data

We retain your data only as long as necessary:

  • Orders: up to 6 years for tax and legal purposes
  • Marketing lists: until you unsubscribe or withdraw consent
  • Enquiries: typically for 12–24 months
  • Website analytics: anonymised after 26 months

You can request deletion of your data at any time unless we are legally required to retain it.

10. Cookies and Tracking Technologies

Our Site uses Cookies to improve your experience. Cookies are small text files stored on your device to help us recognise your preferences and provide functionality such as:

  • Keeping track of your cart
  • Saving login sessions
  • Measuring website usage (via Google Analytics)
  • Managing pop-ups or banners

Types of Cookies We Use:

  • Strictly Necessary – Required for the site to function (e.g. basket, account login)
  • Performance – To understand usage and improve our services
  • Functionality – To remember preferences and customisations
  • Marketing – If enabled, used to deliver personalised content

Upon visiting Our Site, you will be asked to consent to our use of cookies. You can disable cookies at any time via your browser settings.

11. Third-Party Services

Our website may use tools such as:

  • Google Analytics – to collect anonymised visitor stats
  • Meta Pixel – for targeted social media advertising
  • WooCommerce – if using for ecommerce functionality
  • Email marketing software – to manage subscription lists

We ensure all third parties comply with data protection law.

12. Product Reviews

Following the purchase of a product, we may contact you by email to invite you to leave a review about your experience with the product you purchased. These review requests are sent to help us improve our products and to assist other customers in making informed purchasing decisions. Review invitations are separate from marketing communications and you may opt out of receiving future review requests at any time.

13. Accessing or Updating Your Data

You may request a copy of the personal data we hold about you or ask us to update it. To do so, email us at info@ambhygiene.co.uk.

We will respond within 30 days as required by UK GDPR.

14. Data Transfers Outside the UK

We do not knowingly transfer data outside of the UK or EEA. If this changes, we will ensure that any transfers are protected by appropriate safeguards in accordance with the law.

15. Contacting Us

If you have any questions or concerns regarding this policy or how your data is handled, please contact:

AMB Hygiene Ltd
Email: info@ambhygiene.co.uk
Post: Unit I, Cavendish Courtyard Weldon North Industrial Estate, Corby, Northamptonshire, NN17 5DZ

Phone: 01536 206880

16. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect legal, technical, or business changes. The most recent version will always be available on Our Site, and any major updates will be clearly communicated to users.